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RCCP Renewal 2017 Questions and Answers

From the 1st April 2017 you may Renew your RCCP Registration. If you have any concerns or queries, please see the FAQ below. We have created a more comprehensive ‘Frequently Asked Questions’ section to assist all registrants, based on all renewal enquiries we have previously received.  We hope we have covered your query here and alleviated the need to email or call. The objective is to help you save time and provide the response you seek without delay.  We thank you for your co-operation during this busy time.

You should only need to contact RCCP Admin if you cannot locate your answer here:
  • How do I log into my personal RCCP Account?

    Go to the RCCP website home page. Click on Log In and enter your Email Address and Password. If you do not have a password or have forgotten your Password, click on ‘Forgotten Password’. An email will be sent to you with a link to enable you to set a new password.

  • I have forgotten my password. What do I need to do?

    Go to the RCCP website homepage and select Login.  Enter your email address that you have registered with RCCP and then Click on ‘Forgotten Password’ and an email will be sent to you with a link and instructions to enable you to reset your password. The link will expire after 1 hour.

  • When can I renew my RCCP registration for 2017?

    You can renew your RCCP Registration from 1st April 2017 to 24h April 2017. Instructions on how to do this are available on the RCCP website Home Page. A Renewal Notice Letter and ‘Flow Chart Instructions’ were also sent out to registrants in March 2017.

  • How do I renew my registration on line?

    Go to the RCCP website homepage. Click On Log In and enter the Email Address and Password that you have registered with. If you have forgotten your password please refer to the forgotten password FAQ. Click on ‘Account’ and then ‘Renew Now’ and complete the Renewal Form, once complete click on ‘SUBMIT’.

  • What is the deadline for renewing my RCCP registration?

    The deadline for Direct Debit collections is 10:00 a.m. on Monday 24 April. This will mean that you will have continuity of your RCCP registration and have access to your new online RCCP Certificate 2017 -2018. Your employer will also be able to check the online Register from 1st May 2017 to confirm that you are still registered with RCCP.

  • I am on the online Renewal Form and have clicked on ‘yes’ on the very first question, but the rest of the questions do not appear. Therefore the message that follows, saying I have not answered all the questions is incorrect. How can this be corrected?

    It appears that you are using quite an old system to submit the form. For now I would recommend that you try to use a different web browser. Maybe try using another PC from home if you are at work. You will find another PC or web browser will correct this problem.

  • Do I need to update my Direct Debit details?

    No, if you have previously paid by Direct Debit through Go Cardless the Direct Debit will still be in place.

  • What do I do if I have previously cancelled my Direct Debit?

    If you have cancelled your Direct Debit and wish to reinstate this you will need to login into the website, select account and then set up direct debit. This will then provide you with a link and instructions to set up a direct debit.

  • How do I update my current Direct Debit payment details?

    Update your payment information via our partners Go Cardless   020 7183 8674. 

  • What do I do if I do not have a Direct Debit in place?

    Log In using your email address and password. Click on Account and then Click on ‘Renew Now’ or ‘Set Up Direct Debit’ and follow the instructions.

  • How can I set up a Direct Debit to pay my renewal Fee?

    Log In using your email address and password. Click on Account and then Click on ‘Renew Now’ or ‘Set Up Direct Debit’ and follow the instructions.

  • How do I check if I already have a Direct Debit set up?

    Go to the RCCP homepage. Click on Log In and enter the Email Address and Password that you have registered with. Click on ‘Account’ and then ‘View My Profile’. On your ‘Profile Page’ it will state your ‘Method of Payment’ – this will either be Go Cardless Direct Debit or Cheque.

  • How can I check what method of payment I have in place?

    Go to the RCCP homepage. Click on Log In and enter the Email Address and Password that you have registered with. Click on ‘Account’ and then ‘View My Profile’. On your ‘Profile Page’ it will state your ‘Method of Payment’ – this will either be Go Cardless Direct Debit or Cheque.

  • What date does the payment leave my bank account?

    All Direct Debits will be processed on 24th April and funds will leave your bank account around the 28th April 2017. Please ensure funds are in your account.

  • What happens if my payment fails on 28th April?

    Our Direct Debit partner Go Cardless will contact you via email to advise that the payment has failed. They will attempt to take the payment again. Should it fail a second time you will need to contact Go Cardless directly on   020 7183 8674. 

  • What is the deadline for my Direct Debit payment for my RCCP registration?

    The deadline for Direct Debit collections is 10:00 a.m. on Monday 24 April. This will mean that you will have continuity of your RCCP registration and have access to your new online RCCP Certificate 2017 -2018. Your employer will also be able to check the online Register from 1st May 2017 to confirm that you are still registered with RCCP.  

  • I have submitted my Renewal Form and have a Direct Debit with Go Cardless in place. What more do I need to do?

    Nothing else! You have successfully completed your Renewal for this year. Well done.  

  • How do I update my details?

    Go to the RCCP website homepage. Click on Log In and enter the Email Address and Password that you have registered with. Click on ‘Account’, and then my application and select the relevant section that needs updating. Add the new information and click on SAVE.  

  • The Renewal Form asks me to review ‘My Profile’ to confirm that all details are correct and up to date, how do I do this?

    Whilst you are completing the Renewal Form click on ‘View My Profile’ and you will see all the sections that make up your original application. Please note that if your original application submission was received before October 2013 it may appear that some of the sections are incomplete. Please ensure that the main data sections listed below are up to date before completing your renewal declaration. • Personal Details • Current Career Details • Qualifications and • Professional Body Membership. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.  

  • How do I change my surname when I am in the Renewal Form page?

    You will be unable to change or edit this field. Click on the ‘Personal Details’ section and below your name where you will find an upload facility to upload your supporting evidence e.g. marriage certificate. An alert will be automatically sent to the RCCP Admin team who will update your profile. This does not prevent you from renewal and completing your renewal form. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.

  • How do I change my home address when I am in the Renewal Form page?

    Click on the ‘Personal Details’ section and you will see the home address fields which you can override and then click on ‘SAVE’. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.

  • How do I change my work address when I am in the Renewal Form page?

    The website will allow you to ‘add a new post’ but if you need to make minor amendments about your current place of work you will need to send those changes directly to RCCP Admin (rccpadmin@rccp.co.uk). If you need to edit your current career details only please send an email to RCCP (as above). If you need to add a new post with new details, select the ‘Current Career Details’ Section and scroll down to the bottom of that page and complete the boxes for Add a New Post, ticking also 'Related to Clinical Physiology which will extend the section further. Click 'Save' before your exit this new entry. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.

  • How do I add new qualifications when I am in the Renewal Form page?

    You can add a new qualification but cannot edit your already listed qualifications. Follow these instructions: click on the ‘Qualifications’ Section. Scroll down and complete a new entry qualification box along and SAVE. You must also upload the supporting evidence such as your certificate and SAVE. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.

  • How do I add a professional body when I am in the Renewal Form Page?

    Click on the ‘Professional Body’ section. Complete a new entry box for your professional body along with the membership number and click on ‘SAVE’. Once you have finished click on ‘Account’ and ‘Renew Now’ to return to the ‘Renewal Form’. If you need further guidance see the FAQs below.

  • How do I change my password?

    Go to the RCCP website homepage. Click on the ‘Personal Details’ section and scroll down to the bottom of the page. Enter your new password, confirm and then click on ‘SAVE’.

  • How do I change my email address?

    Go to the RCCP website homepage. Click on the ‘Personal Details’ section and you will see the email box that you can override with your new email address. Remember to click on ‘SAVE’.

  • When will my new certificate be available?

    Certificates will be available to download following a correct submission of your renewal form and receipt of payment from 1st May 2016 for a limited period only.

  • How do I download my new certificate?

    Go to the RCCP website homepage. Click on Log In and enter the Email Address and Password that you have registered with. Click on ‘Account’ and select ‘View My Profile’. Click on ‘Print Certificate’ in the top right-hand section. You will then be able to download, save and print your new certificate. New certificates will be available to download from 1st May 2016 for a limited period only.

  • I am currently overseas, will this affect my renewal?

    Yes. Unfortunately you won’t be able to renew your registration if you are working or living abroad. RCCP only has a remit for the UK and therefore we are only able to register those living and working in the UK. Please contact RCCP at the following email address rccpadmin@rccp.co.uk to advise them that you need to cancel your registration because you are now working overseas. Remember if you have a direct debit set up to contact your bank and cancel the direct debit instruction.

  • If I cancel my registration because I am working overseas will I be able to reinstate it?

    Yes, when you return to work in the UK you will be able to reinstate your registration by following the online ‘Reactivation Process’. This is available on the website and at the end of this listing of Q & A.

  • I can see 'Data not Validated’ against my name, what does this mean?

    If you can see this text against your name or another registrant’s name it means that you/they did not validate your/their data on their file on your previous renewal form. You need to click on ‘Renew Now’ and this will open up the ‘Renewal Form’. You need to update your data. When this has been submitted and data updated/confirmed and the box ticked ‘Yes’ for item 4. “I have read the information on my profile and agree that it is correct”, the message ‘Data not Validated’ will disappear.

  • What happens if the renewal period has ended?

    You will need to contact RCCP Admin for further guidance at rccpadmin@rccp.co.uk.

  • How can I check the RCCP Register to check if an employee or clinical physiologist is registered?

    Go to the RCCP website homepage. Click on Log In and enter the Email Address and Password that you have registered with. On the home page there is an online search facility in the top right hand corner, please see the search box below: Enter the person’s name and click on . If a person is currently registered their name will appear. If you click on the underscored name further details can be found around modality and location. The Registrant will be able to provide a copy of their certificate.

  • I have allowed my registration to lapse or it has been ‘inactivated’ for another reason. I now wish to reactivate my RCCP Registration. What is the current process?

    Thank you for contacting RCCP regarding your registration. You can now submit your reactivation request and payment online. Please visit the RCCP website www.rccp.co.uk to carry out this process. Click on 'Log In' Enter your Email Address and Password or Forgotten Password if you need to request a new one. Click on Account and select Reactivate your Registration, as shown below: The Reactivation Form is made up of 3 sections which you need to complete: • Form - completion of form and written reference required • Disclosures • CPD  (more information about RCCP CPD requirements or examples please visit the 'Professional Development' Section. When you have fully completed then click on 'submit'. You will be directed to the Go Cardless Direct Debit page where you can set up payment for the reactivation fee of £50.00. Your Reactivation Request will then be shared with the RCCP Registrar and we shall contact you upon receipt of their Assessment.

  • Income Tax Relief

    RCCP Registrants have Income Tax Relief in respect of Annual Membership Subscriptions.
    You will find 'The Registration Council for Clinical Physiologists' on the list of approved bodies visible HMRC website.

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