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If someone raises a concern about you as a registrant

If a concern is raised with us about a registrant, you can expect us to treat you fairly and explain what will happen at each stage. We will keep you up-to-date with the progress of our investigation. We will give you contact details of the RCCP Disciplinary Officer who you can contact if you have any questions. The Disciplinary Officer’s role is to manage the complaint throughout the process and to gather relevant information. They act as a contact for everyone involved in the case. They cannot give you legal advice. However, they can explain how the process works and what we consider when making decisions.
We can only investigate a concern if the complainant provides information:
  • In writing
  • That identifies the registrant
  • That sets out the nature of their concerns in enough detail so that you can understand them and then be able to respond.
The complainant needs to give us the following information:
  • Their full name and contact details
  • As much information about you as they can give, such as your name, profession and place of work
  • If possible, your RCCP registration number, which can be found on the online Register
  • As much information about the incident as they can provide, such as names, dates and places.
 If a concern is raised with us, the amount of time it takes will depend on how complicated the case is. We are likely to need to ask for more information during the course of our investigation.
We will try to consider the case as quickly as we can. At each stage of the process, we will give you an idea of how long our enquiries will take. This will include:
  • When we are first contacted about a concern
  • When a date is set for the Professional Conduct Committee to consider your case
  • After the Professional Conduct Committee meets (to tell you their decision); and
  • Regularly between the Professional Conduct Committee meeting and the final hearing (if the case reaches this stage in the process).
The time a case takes to reach the end of the process will depend on the nature of the investigation we need to carry out and how complicated the issues are. The types of issues that can delay a case include:
  • Difficulty in getting information from another organisation
  • An ongoing police investigation or criminal trial – this is because we may wait until they finish any criminal case
  • An ongoing employer investigation – this is because we may wait until that investigation has finished
  • Difficulty finding dates when everyone is available for a final hearing; and
  • Adjournment requests at the final hearing.
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Information on the RCCP complaints process

Anyone can raise a concern about a registrant - members of the public, patients, employers, other registrants - find out more here

How to raise a concern about a registrant

If you have a concern about a registrant, please find their details by searching on the on-line Register on the website and click on the Raise Concern button - you can also contact RCCP by email or phone

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