If a concern is raised with us about a registrant, you can expect us to treat you fairly and explain what will happen at each stage. We will keep you up-to-date with the progress of our investigation. We will give you contact details of the RCCP Complaints Administrator who you can contact if you have any questions. The Complaints Administrator’s role is to manage the complaint throughout the process and to gather relevant information for the Complaint’s Committee. They act as a contact for everyone involved in the case. They cannot give you legal advice, however, they can explain how the process works and what we consider when making decisions.
We can only investigate a concern if the complainant provides information:
- In writing
- That identifies the registrant
- That sets out the nature of their concerns in enough detail so that you can understand them and then be able to respond.
- The complainant needs to give us the following information:
- Their full name and contact details
If a concern is raised with us, the amount of time it takes will depend on how complicated the case is. We are likely to need to ask for more information during the course of our investigation.
We will try to consider the case as quickly as we can. At each stage of the process, we will give you an idea of how long our enquiries will take. The time a case takes to reach the end of the process will depend on the nature of the investigation we need to carry out and how complicated the issues are. The types of issues that can delay a case include:
- Difficulty in getting information from another organisation
- An ongoing police investigation or criminal trial – this is because we may wait until they finish any criminal case
- An ongoing employer investigation – this is because we may wait until that investigation has finished
- Difficulty finding dates when everyone is available for a final hearing; and
- Adjournment requests at the final hearing.