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Information on the RCCP complaints process

Anyone can raise a concern about a registrant - members of the public, patients, employers, other registrants. We cannot take any action if the person providing information does not give their name. This is because we need to obtain all the relevant information needed to act on a complaint and we cannot do that if we don’t know who has provided it. There are no time limits to raising a complaint, but it is much better that it is raised as soon as possible after the event when it is fresh in peoples’ memories. We will do our best to make sure our processes are as open and fair as possible and welcome your feedback on any part of the process.

To be on the RCCP Register a person has to show that they are fit to practise at the time when they first join the Register, and to provide continued evidence of their fitness to practise whenever they renew their registration every year.  Fitness to practise is not just about professional performance. It also includes acts by a Registrant that may have an effect on public protection or confidence in the profession or the regulatory process itself. This can include matters which are not directly related to professional practice.

Our disciplinary process is designed to protect the public from those who are not fit to practice. If a registrant's fitness to practice is ‘impaired’, it means that there are concerns about their ability to practice safely and effectively. This may mean that they should not practice at all, or should be limited in what they are allowed to do. Someone is ‘Fit to Practice’ if they have the skills, knowledge and character to practice their profession safely and effectively.

For more information on the RCCP Disciplinary Procedural Rules please click on this link.  These should be read in conjunction with the two standards that we use when considering fitness to practice - RCCP Code of Conduct and RCCP Standards of Proficiency for Clinical Physiologists.

There are limitations to what we can do so we cannot:
  • Consider cases about professionals who are not registered with us;
  • Consider cases about organisations (we only deal with cases about individual professionals);
  • Get involved in patient care;
  • Deal with customer-service issues;
  • Arrange refunds or compensation;
  • Fine a registrant;
  • Give legal advice; or
  • Make a registrant apologise.
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Indicative Sanctions Publication Procedure

The sanction guidance makes sure that the parties are aware from the outset of any proceedings before the professional conduct committee of the approach that the committee will take to imposing sanctions. This guidance has been updated in September 2018


Complaints against RCCP

RCCP sets out to provide the level of service when doing what it does that people have a right to expect. If you feel we have not done that, then we want to know about it so that we can put things right and so that we can improve our systems and processes for the future.


Information for witnesses who attend a hearing


How to raise a concern about a registrant

If you have a concern about a registrant, please find their details by searching on the on-line Register on the website and click on the Raise Concern button - you can also contact RCCP by email or phone


RCCP Professional Conduct Procedural Rules

Here you will find a link to the RCCP Disciplinary Procedural Rules


If someone raises a concern about you as a registrant

Anyone can raise a concern about a registrant by finding their details on the on-line Register on the website and clicking on the Raise Concern button


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